Frequently Asked Questions (FAQ)
Welcome to Best Shoe Sale Now! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of footwear and socks, including athletic socks, casual socks, hiking socks, insulated socks, and more. We also carry a variety of shoes such as Chukka shoes, Oxford shoes, and safety toe shoes from top brands like Reebok, Puma, and Merrell.
2. Are your products suitable for specific activities?
Yes, our products are designed to cater to various activities. For example, we have hiking socks for outdoor adventures, medical socks for healthcare professionals, and restaurant & chef shoes for those in the food service industry.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information.
3. Do you ship internationally?
Yes, we ship worldwide, except for certain remote areas in Asia.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. Please ensure the items are in their original condition and packaging.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Best Shoe Sale Now. We are committed to providing you with the best shopping experience and high-quality footwear and socks. If you have any further questions, please don’t hesitate to contact us!