Shipping & Returns Policy

Shipping Information

At Best Shoe Sale Now, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the details below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving the item.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Sock Liners
  • Medical Socks

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship it to the address provided in the instructions.

Return/Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Best Shoe Sale Now Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [Insert Product Name]
Size/Color: [Insert Size/Color]
Reason for Return/Exchange: [Insert Reason]

Please provide further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

If you are exchanging an item, we will ship the replacement product once the returned item is received and inspected. Shipping costs for exchanges are covered by us.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. For international returns, additional customs fees may apply.

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

Thank you for shopping with Best Shoe Sale Now!